Help center
FAQ
Quick answers about charger selection, customization, connectivity and support.
Common questions
FAQ
If your project is different, send us the site details for a direct recommendation.
How do I choose between AC and DC charging?+
Start with vehicle dwell time, daily energy need and available site power. AC works well for longer stays; DC supports faster turnaround and higher utilization.
Can charger power be expanded later?+
Selected DC platforms use modular power architecture. Site cabling, switchgear and physical space should also be planned for the target expansion stage.
Which connectors and standards are available?+
Options can include Type 2, CCS2 and GB/T, subject to the selected platform and target market requirements.
Do the chargers support OCPP?+
Connected products can support OCPP-based backend integration. The required version and functions should be confirmed during project configuration.
Can you provide OEM or private-label products?+
Yes. Housing color, logo, interface, language, connector, payment and software options can be reviewed through the OEM and ODM process.
What information is needed for a quotation?+
Provide the country, site type, charger quantity, desired power, connector standard, network requirements and target delivery date.
What support is available after delivery?+
Support can include installation documents, commissioning guidance, remote diagnostics, spare planning and operator training.
Can charging work with solar and battery storage?+
Yes. A site energy strategy can coordinate charger demand with solar generation, storage and transformer limits through load management.